Our Mission Statement

The HWC seeks to furnish its customers with the lowest cost service and highest reliability. Provide courteous, equitable customer service. Maintain the fiscal well being of the utility. Meet the needs of our customers through the use of innovative technology with consideration for energy conservation and the environment. Support skilled, committed personnel while maintaining a safe, healthy work place.

Brief History

The HWC was chartered in 1880 as a private corporation to supply the inhabitants of Houlton with water. The HWC functioned as a private corporation until 1902 at which time the Town of Houlton purchased the majority (96%) shares of stock.

In 1903, the Town of Houlton acquired all the outstanding shares of stock of the privately owned Houlton Sewage Company. The Houlton Sewage Company was organized to provide sewerage service to the inhabitants of Houlton. In 1937 Private and Special Laws provided for the consolidation of the HWC and the Houlton Sewage Company.

In 1908, the HWC purchased the assets of the Houlton Electric Light and Power Company to provide electric service to the inhabitants of Houlton. In 1939 the Town of Houlton purchased the final outstanding shares of stock of the Houlton Electric Light and Power Company to become 100% owner of the HWC.

Today the HWC supplies electricity to approximately 5,226 customers, water to approximately 1,945 customers, and wastewater to approximately 1,705 customers in Houlton and surrounding area.

Welcome

We're pleased to have you as a customer. Our goal is your 100% satisfaction with our products and service. If we fail to meet those expectations we hope you will let us know!

We're Different

As a small community owned provider of electric, water and sewer services we are uniquely able to focus on customers needs. We don't answer to stockholders looking for profit and return on investment, we answer to you.

What That Means For Our Customers:

A Place where people, not computers, still answer the phone. People who are committed to listening to your problems and finding solutions.
Electric rates 35% lower than the average for Maine. A family of four could save $600 a year.
Plentiful supply of cool clean water that far exceeds all drinking water standards and more importantly, it tastes good.
A wastewater treatment facility that removes 99% of harmful bacteria from the towns waste water. Our facility is a major reason that the Meduxnekeag River is once again a valued community resource.

Management

The HWC is governed by a 6 member Board of Directors elected by the citizens of Houlton. The Board of Directors is charged with conducting the business of the HWC in the best interest of its customers. The Board hires a General Manager to manage the affairs of the Company.

Performance Guarantees:

We don't just talk about service we guarantee it. If we fail to perform in any of the following areas we'll pay you for the inconvenience. No fine print. No excuses

On-time Appointments
On-time Service Installation
Correct Bills
Accurate Meters

Question or Problem?

Whatever your question, comments or concerns are just call 532-2250 If it's more convenient for you, stop by our office on Bangor Street. We're open from 7:30 AM to 4:30 PM Monday through Friday.